Policies
Payment Policy
You may pay for your purchase using a credit
card through the online retailer that hosts
my pattern store (Creative Cart). You may
also print an order form and mail the order
to the address on the form and pay with a
personal check, cashiers check or money order payable to Joy Field.
Wyoming customers ordering using a printed
order form are subject to a 5% sales tax.
Delivery Policy
All US domestic shipments are sent free,
without charge, via the US Postal Service.
Most patterns are mailed within three business
days of the order and may take 3-12 business
days to arrive. Holiday season delays do
occur. Overseas orders take longer. For international
shipments the delivery rates are as follows:
| Low | High | Charges |
| $0.00 | $9.99 | $9.00 |
| $10.00 | $29.99 | $13.00 |
| $30.00 | $69.99 | $19.00 |
| $70.00 | $99.99 | $23.00 |
| $100.00 | $159.99 | $30.00 |
Refund Policy
If, when you receive any Joy Field pattern
you find it is not to your liking, you may
return it for a full price refund amount
within 30 days of the order date. The pattern
must be in it's original packaging and original
condition. Return postage can not be refunded.
Security Policy
The shopping cart software runs in Secure
Mode on your browser, using SSL (Secure Sockets
Layer) to encrypt sensitive data such as
credit card numbers. Once you click on the
Checkout link, you will be switched to Secure
Mode in order to collect your billing and
shipping information. This protects your
private information. Only the order and delivery
information is transferred to Joy Field.
We do not receive any credit card information.
All online store credit card billing inquiries
are handled by Creative Cart, a secure shopping cart service,
which provides 128 bit SSL encrypted security
for online orders. 128 bit SSL encryption
is the highest level of secure encryption
available and is recognized as the best form
of encryption by all major credit card companies.
Privacy Statement
Joy Field does not sell or provide any customers'
information, and does not provide any address
or e-mail address to any third party companies
under any circumstance.